Shipping policy

Order Cancellation Policy

You have the flexibility to cancel your order at any point before it has been prepared for shipment. To ensure a smooth process, we recommend canceling as soon as possible.

Damaged or Defective Products

We strive for excellence, but if a product arrives damaged or defective, please inform us within 30 days of delivery. To assist us in resolving the issue quickly, we may request additional details, including photographs of the damage.

Shipping Charges and Delivery

Shipping charges are determined based on your location and will be clearly displayed during the checkout process on our website. Upon placing your order, the product will be shipped to the 'shipping address' specified during checkout. Please ensure any changes to the shipping address are made within 24 hours of placing your order.

Non-Receipt of Delivered Products

In cases where a product is marked as “delivered” but you haven't received it, please contact us within 30 days of the stated delivery date.

Risk of Loss and Title Transfer

The risk of loss and title for products passes to you once we hand over the products to the delivery carrier (e.g., UPS, FedEx). In the event of damaged or lost shipments, it is your responsibility to file claims with the respective carrier.